Effective date: September, 2025
Welcome to the House of Story Wear website (the “Site”). We want you to feel confident when using our services. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the choices you have. Please read it carefully.
Who we are
From the effective date above, Seven Oaks International Co., Ltd. (Story Wear) and Greenwich Co., Ltd. (House of Story Wear) will jointly act as the controllers responsible for collecting and safeguarding member information. In this Policy, “we”, “us”, and “our” refer to these entities together.
Scope of this Policy
This Policy applies when you visit our Site, shop with us online or in physical stores that participate in our membership program, or interact with our official social media pages/apps (e.g., Facebook, Instagram). It also covers information collected via cookies and similar technologies.
What we collect
We may obtain personal data from several sources:
Directly from you when you register, make a purchase, contact us, join activities, or interact with our social pages/apps.
Automatically when you browse the Site or our social pages, via cookies, web beacons, server logs, and similar technologies.
In-store activity for members, such as purchase records tied to your membership.
Categories of personal data you may provide
Depending on the service you use, we may collect:
Contact details (name, mailing address, email, mobile/phone number, carrier).
Account credentials (username, password).
Demographics (age/date of birth, gender, preferred language).
Payment and fulfillment (card number and expiry, billing/shipping address, transaction data).
Purchase history and product preferences.
Communications & user-generated content (photos, videos, reviews, survey responses, comments).
Social profile information when you interact with our social pages (e.g., profile name, avatar, likes, location, friends list, and—if you opt in—device geolocation).
Device and online identifiers (IP address, MAC address, cookie IDs, advertising IDs).
Providing personal data is voluntary; however, some services and promotions may not be available if you choose not to provide certain information.
Why we collect it (purposes)
We use personal data to:
Provide, operate, and improve our products and services (including e-commerce).
Manage customer service and member accounts; verify identity and prevent fraud.
Process orders, payments, refunds, returns, and deliver your purchases.
Communicate about orders, appointments, support, and service notices.
Send marketing communications and offers (with your choices respected—see Your rights & choices).
Personalize content and advertising on the Site, social pages, and elsewhere.
Run events, contests, surveys, and promotions.
Perform analytics, research, reporting, accounting, and internal administration.
Comply with laws, enforce terms, resolve disputes, and protect our customers and business.
We may also use your information for other purposes disclosed at the time of collection or with your consent.
Direct marketing
If you provide contact details, we may use them for direct marketing about our products/services. We will respect your preferences and provide an easy way to opt out at any time.
Cookies & similar technologies
What are cookies?
Cookies are small text files stored on your device that help a website recognize your browser and remember preferences.
How we use them
We use cookies, pixels, and similar tools to operate the Site, remember your login, keep your session secure, understand usage, and tailor content/ads. If you disable cookies, some features may not function properly.
Managing cookies
Most browsers let you manage or delete cookies. See your browser’s “Help” section. Common guides:
Chrome: https://support.google.com/chrome/answer/95647
Safari: https://support.apple.com/guide/safari/sfri11471
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Edge/IE: https://support.microsoft.com/
You can also clear cache/cookies directly from your device settings.
How we share, disclose, or transfer data
Service providers & partners (processing on our behalf)
We engage third parties to provide services such as payment processing, risk/identity checks, logistics and fulfillment, analytics, marketing support, and IT hosting. These providers must use your data only under our instructions and protect it appropriately.
Other sharing
We may share personal data:
With your consent or at your direction.
To comply with law, court orders, or lawful requests by authorities.
To protect the rights, safety, or property of you, us, our affiliates, or the public.
With our affiliates for the purposes described in this Policy.
With third parties providing features you choose to use (e.g., app store integrations, payment gateways, shippers). Those parties act under their own privacy policies—please review them before providing data.
Business transfers
If we undergo a merger, acquisition, reorganization, or asset sale, your data may be transferred as part of that transaction. The recipient will continue to protect your data consistent with this Policy. If we cease operations with no successor, we will delete or anonymize personal data.
Public disclosure
We generally do not disclose personal data publicly unless required by law or you choose to post content publicly.
Your rights & choices
Depending on where you live, you may have the right to:
Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us (see Contact us).
Opt out of SMS by following the opt-out instructions in the message or contacting us.
Manage social app permissions via the relevant platform’s settings.
Control location data via your device settings.
Withdraw consent where processing is based on consent (this won’t affect prior processing).
Access, correct, or delete your personal data, subject to applicable law.
To exercise rights, email our support team at info@story-wear.com. We may take reasonable steps to verify your identity before fulfilling requests.
Data security
We use administrative, technical, and physical safeguards designed to protect personal data against accidental, unlawful, or unauthorized access, destruction, loss, alteration, or disclosure. However, no method of transmission or storage is completely secure.
For details on how SHOPLINE (our e-commerce platform) protects data, see the SHOPLINE Privacy Policy: https://shopline.tw/about/privacy
Updates to this Policy
We may update this Policy from time to time. We will post a prominent notice on the Site for material changes and indicate the latest effective date at the top.
Contact us
Questions or requests about this Privacy Policy?
Email: info@houseofstorywear.com